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SCI QGDA Immo 210 Rue Maryse Bastié 22740 Plouha Francecontact@tatiemamie.fr+33(0)695274046+33(0)607353956

General terms and conditions

The purpose of these General Terms and Conditions is to define the rights and obligations of the Host and the Customer in connection with the rental of an Accommodation

(applicable from 22 July 2025)

  1. Definitions

"Customer": any natural or legal person making a reservation of a cottage offered by the Host and whose contact details are filled in at the time of booking and specified in the Special Conditions

"Contract": Seasonal rental contract between the Host and the Client relating to an Accommodation, including these General Terms and Conditions and the Special Terms and Conditions

"Special Terms and Conditions": Document specifying the terms and conditions specific to each rental 

"Host": the SCI Quartier Général des A... Immo 2 (or QGDA Immo 2), whose head office is at 10 rue Maryse Bastié, 22580 Plouha

"Accommodation" or "Cottage": Furnished tourism made available exclusively to the Customer by the Host for a stay characterized by a rental by the day, week or month, and which does not constitute the Customer's domicile

"Late booking": booking made 30 days or less before the start date of the stay.

  1. Object of the General Terms and Conditions

The purpose of these General Terms and Conditions is to define the rights and obligations of the Host and the Customer in connection with the rental of an Accommodation regardless of the booking channel used (booking directly or via a booking platform).

These General Terms and Conditions are supplemented by Special Terms and Conditions.

The General Terms and Conditions and the Special Terms and Conditions form the Contract.

In the event of any discrepancy between the General Terms and Conditions and the Special Terms and Conditions, the Special Terms and Conditions shall prevail.

The reservation of a Gite implies an unreserved acceptance by the Customer of the terms and conditions of the Contract.

The Host reserves the right to modify its General Terms and Conditions from time to time. They will be applicable as soon as they are posted online.

  1. Pre-contractual information

The Customer acknowledges having been informed, prior to his reservation, of these General Terms and Conditions and all the information listed in Article L. 111-1 of the Consumer Code. The Customer has all the information online or can also obtain all details on the services offered by the Host by contacting him by phone (+33 (0)695274046) or email (contact@tatiemamie.fr).

  1. Designation of the Accommodation

The exact address of the Accommodation and its description are provided in the Special Terms and Conditions.

  1. Booking

To finalize his reservation, the Customer must return to the Host before the deadline indicated on the Special Terms and Conditions of the Contract:

  • the deposit (the amount of which depends on the date of booking: 30% of the total amount of the stay if the reservation is made more than 30 days before arrival in the premises; 100% of the total amount of the stay in case of Late booking),
  • a copy of the signed Contract.

The Host draws the Customer's attention to the fact that the reservation becomes effective only after sending the written confirmation of reservation by the Host by email (and on request, by post), after cashing of the amount due of the deposit. This written booking confirmation contains a reservation number and details of the booking made by the Customer. The reservation number is required and necessary for any communication between the Customer and the Host.

  1. Duration of the rental

The accommodation is rented for a period defined at the time of booking, determined in the Special Terms and Conditions. Under no circumstances may a Customer avail himself of any right to remain in the premises outside this period.

Check-in and check-out times are specified in the Special Terms and Conditions.

In case of late arrival, the Customer must imperatively inform the Host.

Minimum rental period: The minimum rental period is 2 nights all year round except in July and August where the minimum booking is 7 days with check-in and check-out only on Saturdays.

Maximum rental period: The maximum rental period for a furnished tourist accommodation is 90 days for the same Client. This rule is extended to all occupants of the Cottage.

  1. Accommodated persons - Capacity

The Accommodation must not, under any circumstances, be occupied by a number of people greater than that indicated at the time of booking, except with the prior agreement of the Host. If necessary, the Host may claim additional rent, or refuse entry to the premises.

This refusal can in no way be considered as a modification or termination of the Contract at the initiative of the Host, so that in case of departure of the Customer, no refund can be considered.

Parties and large gatherings of all kinds are strictly prohibited.

Unless previously agreed by the Host, it is not allowed to bring into the Cottage or the garden people not accommodated on site.

  1. Welcoming tourists of foreign nationality

Pursuant to article R. 814-1 of the French Code of Entry and Residence of Foreigners and the Right of Asylum, the Host is required to have all tourists of foreign nationality, including a national of the European Union, complete and sign an individual police form.

The individual police form must be completed upon arrival by each person of foreign nationality aged 15 and over. Children under the age of 15 must be registered on an adult's card. The refusal by the foreign traveler to fill in and/or sign the police form will be considered as a legitimate reason for cancellation of the reservation.

  1. Minor

Minors not accompanied by a referent adult are not accepted in the Accommodation.

  1. Rent, charges and taxes

The amount of the rent and any charges or options as well as the terms of payment are indicated in the Special Terms and Conditions.

Unless otherwise required by applicable regulations, prices are quoted excluding VAT (Article 293B of the French General Tax Code) and excluding tourist tax.

The amount of the deposit is indicated in the Special Terms and Conditions. It is paid at the time of booking, the balance must be paid no later than 30 days before the start date of the rental. In case of Late booking, all rent and charges are due at the time of booking.

The Customer who has not paid the balance on the agreed date, is considered to have cancelled his stay. Therefore, the service is again offered for sale and no refund will be made.

Payment of charges

At the end of the stay, the customer must pay to the Host the charges not included in the price and not paid prior to the stay. Their amount is established on the calculation basis mentioned in the descriptive sheet and proof is given by the owner when the customer requests it.

Tourist tax

The tourist tax is a local tax collected by the Host on behalf of the municipalities and is to be paid by the Customer. It is not included in the Host's rates.

Its amount determined per adult and per day varies according to the destinations and the classification of the Accommodation and could be modified during the year.

Its amount is indicated in the Special Terms and Conditions.

  1. Cancellation - Modification of stay

11.1 Cancellation by the Customer
  • Full refund up to 30 days before arrival

In case of cancellation of the reservation by the Customer up to 30 days before arrival, the sums incurred will be fully refunded.

  • Partial refund up to 14 days before arrival

Beyond that, a 70% refund applies up to 14 days before arrival.

  • Less than 14 days before arrival

No refund will be made after this period.

  • No presentation of the Customer

If the Customer does not appear within 24 hours of the date scheduled for the beginning of the stay, the Contract becomes null and void and the Host may dispose of his Cottage. No refunds will be made.

  • Shortened stay

In case of shortened stay, no refund will be made.

  • Modification of stay

Any modification of stay requested in terms of dates, place, duration, number of adults and / or children accommodated must be validated by the Host. It may, if necessary, be the subject of additional invoicing.

  • No withdrawal

According to Article L. 221-28 12 ° of the French Consumer Code, the right of withdrawal is not applicable to accommodation, transport, catering and leisure services provided on a date or according to a determined periodicity.

11.2 Cancellation by the Host
  • Cancellation made within 48 hours of booking

Given that the accommodation is offered for rent on other holiday rental sites, and in order to avoid double bookings, the Host reserves the right to cancel the reservation within 48 hours of the order, by making a full refund of the sums paid, without compensation, or by proposing other dates of stay.

  • Cancellation made after 48 hours

If the reservation is cancelled by the Host after 48 hours, the latter is obliged, under Article 1590 of the French Civil Code to return double the deposit to the Customer. All other sums paid will be fully refunded, without compensation.

However, in the event of external events beyond the control of the Host, the Host may have to modify or cancel the Customer's stay. The Host will then offer the Customer and subject to availability, an equivalent stay with different dates or accommodation. If this offer does not satisfy the Customer, all sums paid will be refunded. No other compensation can be claimed.

11.3 Health context

In case of confinement situation or limitation / travel ban imposed by the French state on your dates of stay, the sums incurred will be refunded according to the regulations in force.

  1. Payment methods accepted

The accepted payment methods are listed in the Special Terms and Conditions.

  1. Security deposit

At the latest upon entry into the Accommodation, a security deposit, the amount of which is specified in the Special Terms and Conditions, will be requested from the Customer.

The security deposit is intended to cover:

  • damage to the accommodation and the furniture and/or objects furnishing the Accommodation caused by the Client, and/or,
  • loss of keys or objects, and/or
  • additional cleaning fees (see article 18.2)

hereinafter the "Damages".

The keys will only be handed over on this condition.

The security deposit, which does not bear interest, can in no way be used to pay the rent or considered as such. It is used to compensate for Damages.

In the absence of Damage, the return of the security deposit will be made within 15 days after the departure of the Customer. Otherwise, the refund of the security deposit will be made within 60 days, less the sums due by the Customer for Damages. If the amount thus paid proves insufficient, the Customer will pay any additional amount upon presentation of supporting documents by the Host within 30 days

The Host, for its part, undertakes to justify the amount necessary for the restoration of the Accommodation.

  1. Inventory

An inventory and condition report of the furniture and premises shall be provided to the Customer upon entry into the Accommodation. If the inventory and condition report are not drawn up and signed jointly by the Host, or their representative, and the Customer at the same time (i.e., a joint report), the version prepared solely by the Host and provided to the Customer upon entry shall be open to challenge by the Customer within 24 hours of check-in.
In the absence of any objection from the Customer within this 24-hour period, the inventory and condition report drawn up by the Host and handed over upon arrival shall be deemed fully accepted by the Customer without reservation.

An inspection and inventory shall be carried out jointly by both Parties at the end of the rental period, with each retaining a signed copy. Failing this, the absence of any objection from the Host within 48 hours of the end of the stay shall be deemed acceptance that the property was returned in good condition and/or that the inventory was complete.
The return of the keys to the Host at the end of the rental period shall in no way constitute a waiver by the Host of their right to claim for damages proven to have been caused by the Customer.

  1. Statement by the Host

The Host declares to have the free disposal and full enjoyment of the Accommodation during the rental period.

  1. Insurance

The Customer must be insured against rental risks, theft, fire, water damage and recourse of neighbors and have the furniture rented out (either through his own insurance contract covering the risks of seasonal rental, or by taking out a special insurance policy for the entire duration of the rental).

A certificate of holiday insurance with the dates of the stay must be provided by the Customer to the Host before entering the Accommodation.

  1. Assignment and sublease

The Contract is concluded intuitu personae for the benefit of the only Customer identified at the head of the Contract. Any assignment of the Contract, any total or partial sublease, any provision -even free-, are strictly prohibited. The Customer may not leave the provision of the premises, even free of charge and / or by loan, to a person not hosted.

  1. Miscellaneous provisions

18.1 Good neighbourliness

For the respect of the neighborhood, the Customer is asked to limit the sound volume inside and outside the property.

  • Avoid making noise between 10 p.m. and 8 a.m. to allow neighbors to sleep peacefully.
  • If neighbouring residents report excessive noise or unruly behaviour, the Host may have to evict the Customer from his property and terminate the Contract. This could result in the loss of the security deposit and rental amount.
18.2 Cleanliness

The Host makes sure to offer a perfectly clean and tidy Accommodation.

The rental price includes end-of-stay cleaning. However, this does not exempt the Customer from respecting the cleanliness of the premises on a daily basis.

Upon departure, the Guest must:

  • dispose of all opened food items from the refrigerator;
  • remove used coffee pods and discard the used filter from the coffee maker;
  • empty and sort trash and recycling (see Article 18.6);
  • ensure that all dishes are clean and put away;
  • close all doors and windows;
  • turn off all lights;
  • empty the wood stove ashtray into the designated container (do not dispose of hot ashes in the trash);
  • clean the barbecue;
  • return any furniture or other items moved during the stay to their original place;
  • take all personal belongings with them.

The Host has estimated the time required to clean the property based on its size and specific features.
If the Guest leaves the accommodation in a condition that requires additional cleaning time and/or fails to complete the tasks listed above, the Host reserves the right to deduct a corresponding amount from the security deposit.
Details regarding the estimated cleaning time and the hourly rate charged for any additional cleaning are provided in the Special Terms and Conditions.

18.3 No smoking
  • It is strictly forbidden to smoke inside the Accommodation (even through the window).
  • Outside the Accommodation: Butts must be thrown in the trash, after being extinguished cleanly. Any cigarette butt thrown on the ground (lawn, flower beds or access road to the Accommodation) will result in a deduction from the security deposit.
  • Discovering that someone has smoked inside the property will also result in the loss of the security deposit.
18.4 Bedding and linens

The Accommodation is rented with bedding (box springs and mattresses), duvets and pillows, as well as the corresponding sheets. To ensure the cleanliness of the bedding, it is imperative to always use suitable mattress pads and sheets.

Sheets, towels and other household linen (bath mats, tea towels...) are provided according to the number of people given at the time of booking.

18.5 Use of the premises
  • The Customer will peacefully use the rented Accommodation and the furniture and equipment according to the destination given to them by the Contract and will be liable for any damage and losses that may occur during the term of the Contract in the Accommodation of which he has exclusive enjoyment.
  • The Customer may not oppose the visit of the premises if the Host so requests.
  • In order to preserve the parquet floors, the Customer is asked to remove his shoes inside the Accommodation.
  • The supply of water, electricity and heating is included in the rental price. However, in order to respect the environment as much as possible, the Customer is invited to turn off the lights when leaving a room, not to let the water run unnecessarily, and not to leave doors and windows open if the heating is on.
  • It is requested not to throw anything in the toilet bowl, except toilet paper.
  • The Customer may freely use the equipment made available to him, except for the elements contained in storage or private places (the garage is locked).
  • The consultation of websites not authorized by the French legislation in force is prohibited. This use of internet access must remain for family and normal use.
  • All illegal activities are strictly prohibited.
  • Unless otherwise agreed in advance by both Parties, pets are not allowed in the Accommodation, even if they are small and/or very well-behaved.
18.6 Household waste and waste sorting
  • Garbage cans are made available to the Customer in the Accommodation. Please respect the sorting rules: bins for household waste (put a garbage bag); yellow lid tray for packaging (films, jars, trays, plastic bottle, metal cans, bricks, cardboard, coffee capsules) and paper (newspapers, magazines, flyers, paper); green lid tray for glass (bottle, glass jar, jars without lids); Small compost bin.
  • Upon departure, the garbage bag of household waste (including the contents of smaller bins) must be closed and deposited in the brown-lidded container, outside the Accommodation. The contents of the yellow bin must be poured into the yellow container outside the Accommodation. The contents of the green bin must be placed directly into public collection points. The Host takes care of the compost bin.
18.7 Security
  • When leaving the premises, the Customer must close all windows and lock all doors (front door and kitchen door at the back) of the Accommodation. The Customer is responsible for any theft and any damage in the event of non-compliance with this clause and can not engage the responsibility of the Host.
  • Children must not be left unattended, inside or outside the Accommodation.
  • The Accommodation has a wood stove. Some safety instructions for the ignition and use of the wood stove:
    • Use only the fuels provided for by its design (logs, wood briquettes).
    • Never use unauthorized fuels such as pressed or chipboard panels, coated, laminated, impregnated or laminated plastic wood, waste, etc.
    • For fire ignition, never use alcohol, gasoline or other flammable liquids.
    • As the outer surfaces of the stove quickly become very hot when burned, do not touch them at the risk of burning. A manique is made available for any manipulation.
    • Be careful when opening the stove door.
    • Do not leave the stove door open unattended.
    • Do not leave small children unattended near the wood stove,
    • Do not store flammable materials or liquids (e.g. aerosol cans) near the stove.
    • Do not put clothes or objects to dry on the stove. Do not place non-heat-resistant objects on or near the hot plate.
    • Do not make structural changes to the stove.
  • The emergency numbers are: 18 for the fire brigade, 15 for the Samu, 17 for the police.
18.8 Damage or malfunction
  • In case of breakage or accidental damage, the Customer is required to keep the Host informed immediately.
  • In the event of a breakdown or malfunction, the Customer must contact the Host without delay. The Host will then do its best to remedy the situation. No refund for troubleshooting or repair can be taken into account without the prior agreement of the Host.
18.9 Prohibition of charging electric and plug-in hybrid vehicles

The Guest is strictly prohibited from charging, directly or indirectly, any electric or plug-in hybrid vehicle using the electrical installation of the Property, by any means whatsoever (including standard domestic outlets, reinforced sockets, adapters, extension cords, or portable charging stations).

The Property is not equipped with an infrastructure that meets the safety standards required for this type of use. Any attempt to charge a vehicle shall be considered a misuse of the Property, and the Guest shall bear full and sole responsibility for any resulting damage, loss, incident, or harm to the property, individuals, or third parties.

In the event of non-compliance with this clause, the Host reserves the right to withhold a contractual penalty of €300, without prejudice to any additional legal action necessary to obtain full compensation for any damage suffered (including but not limited to deterioration of electrical equipment or material damages).

18.10 Non-compliance with the rules

These rules have been established so that each Client can stay in the Accommodation safely and, above all, have a good time.

  • Failure to comply with any of these rules of the Cottage constitutes a violation of the conditions of occupation, in accordance with the Contract that the Customer has signed.
  • The Host reserves the right to evict from the property any person who refuses to comply with this regulation.
  • In any case, the Customer must use common sense during his stay. If the Customer is not sure of the interpretation of one of the rules and needs clarification, he should not hesitate to call the Host.

  1. Responsibility

The Host does its best to describe the type of Accommodation offered, the situation of the Accommodation, its level of comfort and its main characteristics, if any, its approval and its tourist classification in accordance with the regulations in force but the Host is not able to assure the Customer that its services meet its expectations, in any way whatsoever. If the Customer has any questions regarding the specific accommodation conditions and the services offered, he is invited to contact the Host directly BEFORE the Cancellation Deadline and the Host will do its best to answer them.

The Host cannot be held liable to the Customer for the non-performance of one of its obligations hereunder, which is not its fault (fraud, false declaration, etc.). The Host cannot be held responsible for fortuitous events, cases of force majeure or any person outside the organization and conduct of the stay.

The Host shall in no way be held responsible for any network or utilities outage or breakdown (water, electricity, internet).

In any case, the responsibility of the Host can not exceed the amount paid by the Customer and which was cashed for the reservation.

The Host strives to deploy all the care and diligence reasonably necessary for the proper performance of its obligations. It cannot be held liable for any indirect damage (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities, or any other harm or damage that is not directly caused by the Host) or that the Host could not reasonably foresee.
The Customer is liable for any damage, loss or harm suffered by the Host as a result of a fault (acts or omissions) or negligence on the part of the Customer. In this case, the Customer agrees to pay directly to the Host any sum reasonably necessary to repair such damage caused by the Customer. The Host reserves the right to cancel the Contract immediately and without refund, in the event that the Customer's behaviour during the stay ceases to be reasonable and/or follows up on serious complaints from third parties.

  1. Partial non-validation

If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

  1. No waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these General Terms and Conditions shall not be interpreted for the future as a waiver of the obligation in question.

  1. Language of the Agreement

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text would be authentic in the event of a dispute.

  1. Election of domicile

For the execution of these presents, the parties elect domicile at the address mentioned at the head of this and agree that the competent court will be that of the territory in which the leased premises are located.

  1. Litigation

In the event of any dispute arising regarding the validity, interpretation, performance or non-performance, modification or termination of the Agreement, the parties shall endeavour to reach an amicable agreement. To this end, the Customer will send his complaint by registered letter with acknowledgment of receipt to QGDA IMMO 2, 10 rue Maryse Bastié, 22580 Plouha, or by email: contact@tatiemamie.fr within one month of the end of the stay.

If the parties do not agree, the Customer and the Host may refer the matter to the competent court. Only the jurisdiction of the court of the place of rental is recognized.

  1. Applicable law

These general conditions are subject to the application of French law subject to mandatory provisions from which the parties may not derogate.

  1. Policy

The Host's Privacy Policy on Personal Data (the "Policy") defines the personal data that the Host collects, how the Host uses, processes, discloses and stores it, and how the Customer can access it and exercise its data protection rights.

The Host invites the Customer to consult its Policy accessible on its website via the following link: Privacy Policy on Personal Data – TatieMamie – Gites en Côtes d'Armor.

By signing the Contract, the Customer agrees that his Personal Data will be used in accordance with the Privacy Policy on Personal Data which is an integral part of the Contract.

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